FAQ

We provide Free Standard Insured Shipping on all orders over $37. For orders below $37, a flat $5 shipping fee applies. All parcels typically arrive within 7 to 15 business days with end-to-end milestone tracking provided via email.

Once your jewelry package is dispatched from our fulfillment center, you will immediately receive an automated confirmation email with your dedicated carrier tracking link. Milestone updates will reflect after initial postal system scanning (usually within 24–48 hours).

Yes. Every piece curated by Jewellery Pro Hub is strictly nickel-free, lead-free, and crafted with skin-friendly hypoallergenic bases (including stainless steel, titanium steel, and premium alloy blends) layered with durable gold/silver plating to ensure lasting comfort.

To preserve brilliant shine and avoid premature tarnishing, keep your jewelry dry and away from perfume, lotion, chlorine, or household cleaning solutions. Gently polish with a dry microfiber cloth and store items individually in their original pouch or box.

We offer a 30-day hassle-free return window starting from the day your package is marked as delivered. Items must be in brand-new, unworn condition with all protective packaging intact. (Note: For hygiene reasons, worn pierced earrings cannot be returned).

Simply enter code WELCOME10 at checkout to redeem 10% off your entire first order. If you encounter any technical difficulty applying your discount code, please reach out to our desk before placing the order.