Refund Policy
Return & Refund Policy
We stand behind the craftsmanship of every piece. Enjoy a seamless 30-day return window designed with complete confidence in mind.
30-Day Window
Request a return within 30 days of receiving your jewelry.
Original Packaging
Items must be unworn and in their original pouches or boxes.
Fast Refunds
Processed within 5–10 business days upon return inspection.
How to Initiate a Return
Contact Support
Send an email to support@jewelleryprohub.com with your Order Number, item details, and reason for return.
Receive Instructions
Our dedicated team will review your request within 24 hours and provide the designated return authorization and warehouse address.
Pack & Dispatch
Carefully pack the items in their original jewelry pouch/box and dispatch the package using a reliable, trackable postal service.
Refund Processed
Upon receiving and verifying the condition of the return, your refund will be automatically issued back to your original payment method.
1. Eligibility & Return Conditions
To be eligible for a refund or replacement, returned items must comply with the following standards:
- Pristine Condition: The item must be unused, unwashed, and free of cosmetic marks, perfumes, scratches, or wear.
- Complete Packaging: All original tags, pouches, protective wraps, and jewelry gift boxes must remain intact.
- Proof of Purchase: Please present your order confirmation email or invoice.
2. Hygiene & Non-Returnable Items
For health, hygiene, and consumer safety standards, specific conditions apply:
- Pierced Earrings: Pierced earrings cannot be accepted for return or exchange if opened or worn, unless they arrive damaged or defective.
- Customized & Final Sale Items: Custom-engraved jewelry and items designated as "Final Sale" cannot be refunded.
3. Return Shipping Fees
| Reason for Return | Who Pays Shipping? | Resolution |
|---|---|---|
| Defective, Damaged, or Incorrect Item | Covered by Jewellery Pro Hub | Full Refund or Free Replacement |
| Change of Mind / Personal Preference | Covered by Customer | Item Refund (Excl. original shipping) |
* Note: We strongly advise utilizing a traceable courier with a tracking code. Packages sent back without prior email authorization will not be eligible for processing.
4. Damaged or Defective Items upon Arrival
Every order is hand-inspected prior to dispatch. However, if your jewelry is unfortunately damaged during transit, please notify us within 7 days of delivery at support@jewelleryprohub.com. Please include high-resolution photos or a quick video clip of the defect to expedite an immediate free replacement.
5. Refunds Timeline
Once your package is delivered to our inspection center, our quality control team will inspect the items within 2 business days. Approved refunds are credited directly to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 5 to 10 business days, depending on your financial institution's processing schedule.