Shipping Policy
Shipping Policy
Transparent, dependable, and trackable global delivery. Every order is meticulously wrapped to ensure your pieces arrive in pristine condition.
Orders Over $37
Complimentary insured standard shipping on all qualifying carts.
7–15 Business Days
Delivered securely with end-to-end postal tracking.
1–3 Business Days
Quality check, polishing, and delicate gift packaging.
Shipping Methods & Rates
We partner with major postal operators and express handlers to provide safe, reliable transit.
| Shipping Tier | Order Threshold | Estimated Delivery | Cost |
|---|---|---|---|
| Standard Insured Shipping Full end-to-end milestone tracking | Orders Under $37.00 | 7–15 Business Days | $5.00 USD |
| Standard Insured Shipping Full end-to-end milestone tracking | Orders $37.00 and above | 7–15 Business Days | FREE |
* Note: Order cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed over weekends or official holidays will be queued for handling the subsequent business morning.
Order Processing & Quality Assurance
Every order at Jewellery Pro Hub is inspected by hand prior to release. Our standard handling window is 1 to 3 business days. During promotional launches or seasonal peaks, processing may take up to 4 business days.
Once your package is inspected, sealed, and handed to the logistics carrier, a system-generated Shipping Confirmation Email containing your dedicated tracking number will be dispatched automatically.
Tracking Your Order
You can monitor your parcel's progress through every transit checkpoint. Please allow 24 to 48 hours after receiving your shipping confirmation for the carrier's system to update the initial scan data.
If your tracking details have not updated after 5 consecutive business days, feel free to reach out to support@jewelleryprohub.com, and our fulfillment specialists will promptly initiate an inquiry with the carrier.
Address Corrections & Changes
It is the customer's responsibility to verify that the shipping address provided at checkout is accurate and complete (including suite, apartment, or unit numbers).
If you realize you have submitted an incorrect address, please email us within 2 hours of order placement with the subject line "URGENT: Address Update - [Order Number]". Once a parcel has been assigned a tracking label and transferred to the postal carrier, we are unable to redirect or alter delivery destinations.
Customs, Duties & Import Taxes
For international shipments, items may be subject to customs handling, import duties, or value-added tax (VAT) according to destination country regulations. These charges are determined by local customs authorities and are the recipient's responsibility.
Jewellery Pro Hub is not liable for minor customs clearance delays beyond our direct control, though our customer care team will gladly furnish any documentation required to facilitate rapid release.
Lost, Stolen, or Damaged Parcels
Damaged in Transit: If your jewelry piece arrives visibly broken or damaged during delivery, please notify us within 7 days of delivery at support@jewelleryprohub.com with photographs of the damaged product and outer mailer. We will arrange a priority replacement immediately.
Missing Packages: If your tracking indicates the package was "Delivered" but you have not received it, please check with household members, building reception, or neighbors. If the parcel cannot be located after 48 hours, contact our team so we can assist you with an official carrier trace.